General Terms & Conditions
General Terms and Conditions of Klärig Engineering
Section 1 Scope, definitions
(1) These General Terms and Conditions apply to all contracts concluded via our online shop at https://muendungsbremsen.de, in the version valid at the time of the order.
(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 German Civil Code). An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into the contract, acts in the exercise of their trade, business or profession (Section 14 German Civil Code).
(3) We do not accept any deviating terms of the customer unless we have expressly agreed to their application in text form.
Section 2 Contracting party, conclusion of contract, storage of the contract text
(1) The contract is concluded with:
Klärig Engineering Manuel Klärig Bräukellerweg 2 D-92286 Rieden, Germany Phone: +49 160 354 777 2 E-mail: info@klaerig-engineering.de
(2) The presentation of goods in our online shop does not constitute a legally binding offer, but a non-binding invitation to place an order.
(3) The customer submits a binding offer by completing the ordering procedure in the online shop. The order is placed in the following steps:
- Selection of the desired goods
- Clicking the "Add to basket" button
- Reviewing the details in the shopping basket
- Clicking the "Checkout" button
- Logging in after registration, or ordering as a guest and entering the required details
- Reviewing and, if necessary, correcting the data entered
- Submitting the binding order by clicking the "Order with obligation to pay" button
(4) Before submitting the binding order, the customer may correct their entries at any time using the back function of their browser, or cancel the ordering process by closing the browser window.
(5) We confirm receipt of the order without undue delay by an automatically generated e-mail. This acknowledgement of receipt does not yet constitute acceptance of the offer. The contract is concluded only when we accept the offer within five working days by a separate order confirmation in text form, or when we dispatch the goods. If we do not accept the offer within this period, it is deemed rejected; any payments already made will be refunded without undue delay.
(6) We store the contract text and send you the order data by e-mail. You may view and print these General Terms and Conditions at any time at https://muendungsbremsen.de. Registered customers can view their previous orders in the customer area under "My account".
Section 3 Prices, payment, due date
(1) The prices stated are final prices and include statutory value added tax. Shipping costs, shown separately during the ordering process, are added.
(2) The available payment methods are advance payment by bank transfer and cash on delivery.
(3) In the case of advance payment, the purchase price is due without undue delay after receipt of our order confirmation and is to be paid to the account stated therein.
(4) In the case of cash on delivery, the customer pays the purchase price in cash to the delivery agent. In addition to the shipping costs, a cash-on-delivery fee of EUR 6.90 applies, which does not exceed the costs actually incurred by us for this.
Section 4 Delivery area, shipping costs
(1) We currently ship within Germany only. The reason is Regulation (EU) 2025/40 on packaging and packaging waste, applicable since 12 August 2026, which requires the appointment of an authorised representative in each destination country for direct supply to end users in other Member States.
(2) Commercial resellers established in other EU countries are welcome to contact us by e-mail regarding supply.
(3) The shipping costs are set out on our shipping costs page and are shown separately during the ordering process before the order is submitted.
Section 5 Delivery, delivery time, passing of risk
(1) Unless stated otherwise in the product description, all items offered are ready for dispatch. In that case the delivery time is one to two working days.
(2) In the case of advance payment, the delivery period begins on the day after full payment is credited to our account; in the case of cash on delivery, on the day after conclusion of the contract. If the last day of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day.
(3) If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods sold passes to the customer only upon handover of the goods, including in the case of mail-order sales. If the customer is an entrepreneur, the risk passes upon handover of the goods to the carrier.
Section 6 Retention of title
The goods delivered remain our property until the purchase price has been paid in full.
Section 7 Right of withdrawal for consumers
Consumers have a right of withdrawal on the following terms. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession:
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, where you ordered one or more goods in a single order and they are delivered together;
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the goods, where you ordered several goods in a single order and they are delivered separately;
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece, where the goods you ordered are delivered in several lots or pieces.
To exercise the right of withdrawal, you must inform us
Klärig Engineering Manuel Klärig Bräukellerweg 2 D-92286 Rieden, Germany Phone: +49 160 354 777 2 E-mail: info@klaerig-engineering.de
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
You may also exercise your right of withdrawal online at https://muendungsbremsen.de/en/withdrawal.php. If you use this online function, we will send you confirmation of receipt without undue delay on a durable medium (e.g. by e-mail), stating the content of the withdrawal declaration together with the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of the withdrawal instructions
Section 8 Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Klärig Engineering Manuel Klärig Bräukellerweg 2 D-92286 Rieden, Germany Phone: +49 160 354 777 2 E-mail: info@klaerig-engineering.de
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)
Ordered on ()/received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
Section 9 Liability for defects
The statutory provisions on liability for defects apply.
Section 10 Contract language
Contracts may be concluded in German and in English. The German version is authoritative for the content of the contract and of these General Terms and Conditions.
Section 11 Consumer dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Section 12 Applicable law, place of jurisdiction
(1) The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If the customer is a consumer with habitual residence in another country, the mandatory consumer protection provisions of that country remain unaffected.
(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is our registered office.